I have created an order in magento 2. And magento gave me this message

"Your order number is: 000000235. We'll email you an order confirmation with details and tracking info."

Screen shot is also attached, enter image description here

Then I tried to fetch the order details using rest api endpoint rest/V1/orders/235 in salesOrderRepositoryV1 on http://devdocs.magento.com/swagger/#/

My request as shown in screenshot, enter image description here

but everytime i get this,

"message": "Requested entity doesn't exist"

Just for the reference screen shot of admin panel->sales->orders is also attached that i am fetching the details against the valid order id.

enter image description here

I investigated this isssue, here are some of my findings,

  1. This is not happening with all the orders.
  2. Its due to the difference between entity_id and increment_id in sales_order table.
  3. For most of the old orders(those i created earlier) everything is working fine but for most recent orders this issue is occuring(for which i have different entity_id and increment_id(magento gives us this id at success page)
  4. I need to pass in increment_id in rest/V1/orders/{id} but this endpoint point to entity_id in the sales_order table

Why i have difference in my entity_id and increment_id? In sales_order table i have same entity_id and increment_id for the first 165 orders(i.e entity_id = increment_id) then form entity_id 166 my increment_id became 179. Why this difference came in suddenly.

Can anyone please explain?

1 Answer 1


Its not mandatory that entity_id of sales_order table and increment_id of sales_order table are same.

entity_id field should be auto incremented ,so it may be differ when you delete any specific order manually and its used as foreign key in sales_order_item table to identify how many items each order have.

Meanwhile you must need to pass increment_id with orders api , But your url should be like this http://os.mydomain.com/index.php/rest/V1/orders/000000003

here 000000003 this is my increment_id

Then pass Authorization Bearer accesstoken in headers

It will works for all orders.

  • I am doing the same for order 235(increment_id) as you can see in the screen shot number 2, but i am getting { "message": "Requested entity doesn't exist" }. I am doing exactly what you mentioned or am i doing something wrong? please refer to the screenshots attached with the question.
    – Abdul Moiz
    Commented Aug 8, 2017 at 9:35
  • No, like this, os.mydomain.com/rest/V1/orders/235. You can see screenshot number 2 for reference. What is this index.php in your url?
    – Abdul Moiz
    Commented Aug 8, 2017 at 9:44
  • I also tried os.mydomain.com/rest/V1/orders/000000235 and os.mydomain.com/index.php/rest/V1/orders/000000235 too, but it still says { "message": "Requested entity doesn't exist" }. I know the issue, /rest/V1/orders/ searches for order in sales_order table by entity_id. But it should search order by increment_id. To reproduce this issue, your increment_id and entity_id have to different.
    – Abdul Moiz
    Commented Aug 8, 2017 at 13:43
  • And i am sure no one deleted the records from my sales_order table manually, because my entity_id is consistent, as you said its auto increment so if some one would have deleted records from the table manually so i should have in consistent entity_id in sales_order table, but thats not the case.
    – Abdul Moiz
    Commented Aug 8, 2017 at 14:13
  • And leading zeros are not the issue, whether we include them or not, it does not matter, i have been using order id without leading zeros in various places, it works absolutely fine. This looks like a magento 2 REST API bug to me. But i am not sure how to reproduce it. Do you know how increment_id is generated in magento backend?
    – Abdul Moiz
    Commented Aug 8, 2017 at 14:15

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