product images, Logo, etc any images which are using on the website, is not showing when I open images in new tab, error is showing You don't have permission to access /media/product/afd/adc145.png on this server. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request

I have checked the permission of all the folder which is related to images, all folders have 0777 permission.

Kindly help to resolve this issue

  • If you are using Apache, please post your .htaccess file. – Tim Cieplowski Aug 5 '17 at 13:24

This error occurs because of proper permission. can you please check permission for your server. The below is Magento recommend. Please try like this

find . -type f -exec chmod 400 {} \;
find . -type d -exec chmod 500 {} \; 
find var/ -type f -exec chmod 600 {} \; 
find media/ -type f -exec chmod 600 {} \;
find var/ -type d -exec chmod 700 {} \; 
find media/ -type d -exec chmod 700 {} \;

for more information check


  • i have checked all the permission is correct. all the images of both admin & front-end are not showing. – Aks Aug 5 '17 at 6:45
  • can you provide website url i will check and come to solution – Rama Chandran M Aug 5 '17 at 12:50

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