I installed pathes SUPEE-7405 and SUPEE-9767 and when clicked on remove button then cant remove product on magento 1.9 and get below message:

Cannot remove the item

Please help me.

  • Can you please check logs var/log/system.log and var/log/exception.log for error messages and post results? Commented Aug 2, 2017 at 13:29
  • i have check logs but there is no error messge
    – Devidas
    Commented Aug 3, 2017 at 4:36
  • I found this thread, which mentions a similar issue: community.magento.com/t5/Security-Patches/…. Are you using an ajax cart extension? If so, you will need to add <?php echo $this->getBlockHtml("formkey") ?> to the template which contains the form that is used. Commented Aug 3, 2017 at 13:45
  • Glad to hear it! If it was the solution I mentioned, please accept answer. If it was something else, add your own answer so others can see what solved the issue. Thanks. Commented Aug 5, 2017 at 12:40

1 Answer 1


If you are using an ajax cart extension, you will need to add

<?php echo $this->getBlockHtml("formkey") ?>

to the extension's template(s) which contain forms which update the quote.

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