0

I have created some order statuses. One order status is a backend status.

Is it possible to hide this status from the frontend?

As example say you have status A and status B.

First you assign status A and a few days later you assign status B witch is only for backend users visible.

Customers who are logged in should see status A as active status instead of status B.

1

You're not "hiding" an order status, you want to show a previous status rather than a current status under certain circumstances. Effectively you want to have a current public status and a current backend status. That's a significant change.

Rather than introducing two separate statuses into a system that is built around having just one, you could more easily solve this issue by having separate language on frontend and backend.

The frontend text for statuses A and B would be the same. The backend text for statuses A and B would be different.

This assumes that there is a definite link between the two statuses, and that the public always appear to still see status A if it's status B.

For example, if status A is "Preparing pizza", and status B is "Removing all signs of having dropped pizza on floor", this would be fine. But if you sometimes wanted to use status B while displaying status C "Pizza is on the bike", you'd have to split that status too.

As a result, it will definitely be advisable to keep the public status within the backend language, so status B would read "Preparing pizza [Removing all signs of having dropped pizza on floor]".

Another way to approach this would be to find a way of communicating Status B that is appropriate to the customer - eg customer sees "Quality Control", backend sees "Checking for mouse droppings".

If you are fiddling with language, be careful that emails don't send the backend language by mistake.

The non-programming solution is to just have one status frontend and back that is a euphemism for the desired status but appears innocuous to the customer.

  • Thanks I have added a differtent frontend label to the order status. And that works good enough :) – FamousWolluf Apr 23 '14 at 9:53

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.