Call to a member function getOptions() on null

Question

I have a website that I have been working of for a few years on and off and today it broke...

After trying to access the site - (http://justhardware.co.uk/) I get the following error thrown.

Fatal error: Call to a member function getOptions() on null in C:\Inetpub\vhosts\justhardware.co.uk\httpdocs\app\Mage.php on line 329

The code on line 329 is:

327  - public static function getBaseDir($type = 'base')
328  - {
329  -     return self::getConfig()->getOptions()->getDir($type);
330  - }

Please help!

revert the changes done before error...do you have the last modified files or did you install any extension? — Raghu, Jul 24 '17 at 10:47
Try to disable one by one custom modules, It seems that it is not getting configuration object so, ->getDir($type) is fired on null so it is throwing an error. — Dhaval Solanki, Jul 24 '17 at 10:50
@Magento2Learner I'm unable to get into front or backend to disable any custom modules. — 07lodgeT, Jul 24 '17 at 10:59
@EwallTester I only have a backup from a few months back because I'm a bad person — 07lodgeT, Jul 24 '17 at 11:01
magneto-root/app/etc/modules/ from here you can disable module by particular module .xml file — Emipro Technologies Pvt. Ltd., Jul 24 '17 at 11:02

07lodgeT · Accepted Answer · 2017-07-24 12:42:38Z

1

Fixed!

It was a permissions issue, Plesk wouldn't change the permissions for all users on the online interface.

To fix all i had to do was RDP into the server and change the permissions using IIS.

Not sure of the why's or where's of this but hope I can help someone else

answered Jul 24 '17 at 12:42

07lodgeT

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