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SQLSTATE[HY000]: General error: 2006 MySQL server has gone away, query was.After placing order getting error

i am getting error below error after placing order:

SQLSTATE[HY000]: General error: 2006 MySQL server has gone away, query was: SELECT COUNT(*) FROM `sales_flat_order` AS `main_table` WHERE (main_table.customer_id = '12137') AND (state IN('new', 'processing', 'complete', 'closed', 'canceled', 'holded', 'payment_review')

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How can I fix this error.

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1 Answer 1

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This means, that your code waits to long before sending the statement to the SQL server (or it crashed).

  • Check dmesg whether your SQL server or client crashed (if yes, get more ram ore reduce memory usage)
  • if it didn't, increase wait_timeout in /etc/mysql/my.cnf as temporary fix
  • analyse your code with a profiler like tideways or blackfire for permanent fix
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