Our customer care team cannot use
admin panel of Magento efficiently. Throughout the day, it happens randomly there will be periods of time where it takes up to 60 seconds to make an entry for a customer. Then they go to the next part of the process and another 60 seconds. This seems rather slow and time consuming.
Is there a way to speed up how magento processes things like this or is it possible server related?
I have though about setting up a local installation of magento on each of the employees desktops and then having them all point to a local server where we would hold the database. All sales would also have to go through this database too, meaning our online hosted sites with other servers would have to point to this one.
I am not trying to start a task like this unless I've check every other way to speed this up.
Yes I've opened a ticket with nexcess our hosting provider.