I have a very long standing issue with PayPal Payments Pro in magento. If a customer places an order using PayPal express they don't receive the order email. If a customer pays with card they get it with no problems.

I have spent a lot of time investigating this with no joy at all. I am wondering if other people have had the same issue and if anyone has managed to solve it. I am running magento community 1.9.2.

The IPN seems to be working properly, and there are no orders in the email que.

Any help would be gratefully appreciated.

  • Have you stopped auto-invoicing ? As Magento for Paypal orders sends an Order confirmation email once it has created an Invoice I believe Jul 20, 2017 at 10:56

1 Answer 1


I had the same problem and it was caused by magento core bug.

In my exception.log file I had the following error:

main.CRITICAL: Notice: Array to string conversion in /home/mywebsite/public_html/var/view_preprocessed/pub/static/vendor/magento/module-payment/view/frontend/templates/info/default.phtml on line 1

If you want to fix it, create your own version of file vendor/magento/module-payment/view/frontend/templates/info/default.pthml in your theme and change line:

<th scope="row"><?= $block->escapeHtml($label) ?></th>


    $x = $block->getValueAsArray($value, true); 
        foreach($x as $y){
            echo $y;
        echo $x;

It's a very basic fix but it worked on my case.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.