I have uploaded the folders of a new theme into the root folder of magento and then when i am trying to re-index all the files it is showing :

cannot initialize the re-indexer process.

I have refreshed all cache but its still not working. Please help me to solve this.

  • These folders, you have copied theme via FTP with the same name folders and to the correct path ?
    – PЯINCƎ
    Jul 2, 2017 at 7:06
  • Check for logs you may find errors there
    – Aman Alam
    Jul 2, 2017 at 7:10
  • Yes @prince i have not overwrite any of the folder just added the folders which were no present there, from theme Jul 2, 2017 at 7:29
  • @AmanAlam Where should i check the log and for what errror ? Jul 2, 2017 at 7:29

2 Answers 2


1) Look the var/log for errors.

2) Try to reindex with SSH like this :

Individual re-indexing:

php shell/indexer.php --reindex catalog_category_flat

php shell/indexer.php --reindex catalog_category_product

php shell/indexer.php --reindex catalogsearch_fulltext

All re-indexing:

 php -f shell/indexer.php reindexall

Then clear the magento cache.

  • You are welcome, if everything is fine, thanks to accept the answer.
    – PЯINCƎ
    Jul 2, 2017 at 11:29

1) Look the var/locks for any locks is there.

2) Remove all the locks files (*.locks)

3) Try to reindex with SSH from the Magento root like this:

php -f shell/indexer.php reindexall

Then clear the magento cache.

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