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I'm running a website on magento 1.9.3.1 and i'm having email issues. I am not using an SMTP as the installation for the SMTP Pro plugin crashed my website. I am trying to send emails through the default magento email sender.

The strange thing is that when a customer signs up for our website, they receive a welcome/confirmation email automatically, but, when they make an order, an order confirmation/shipping email is not sent. Even when I choose to go to the order it's self and click on 'Send Email' they do not receive anything.

It is for this reason that I am sure my email details are entered correctly, the only problem is how magento handles the order/shipment emails themselves.

These are my settings for the order and shipment emails. order email

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  • Do you have your cron working? If I recall correctly, those emails are being sent by the cron after being pushed to the queue.
    – mbalparda
    Commented Jun 24, 2017 at 13:21

1 Answer 1

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Since Magento 1.9.1, the emails are not being sent directly during checkout but instead are being queued. The queue is being processed via your Magento cronjob.

I suggest you to install this free extension SMTP Pro, set the SMTP config connexion like Gmail for exemple, and dont forget to set Queue Usage to never, save and your problem is solved.

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