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- New order email confirmation not being sent 16 answers
I'm running a website on magento 188.8.131.52 and i'm having email issues. I am not using an SMTP as the installation for the SMTP Pro plugin crashed my website. I am trying to send emails through the default magento email sender.
The strange thing is that when a customer signs up for our website, they receive a welcome/confirmation email automatically, but, when they make an order, an order confirmation/shipping email is not sent. Even when I choose to go to the order it's self and click on 'Send Email' they do not receive anything.
It is for this reason that I am sure my email details are entered correctly, the only problem is how magento handles the order/shipment emails themselves.