I am setting up a new multi-store Magento

If the customer wants to register a new account during the order process (onepage-checkout), the account won't get created in the DB. The order getting placed neatly but not the customer account itself.

No errors or exceptions are thrown concerning this issue.
But when I create directly an account in the frontend without processing an order, it works.

I am using a custom template. Apparently it don't touches the process. Aswell other extensions, as far as I can say.
Does someone have perhaps a clue to look for or an idea what could cause this issue?

1 Answer 1


i think it is the latest issue in magento.

please refer to this. https://magento.com/security/patches/supee-9767

and this. SUPEE-9767 Patch/CE - One Page Checkout - Customer Registration issue

  • i have applied patch but not working.. Commented Mar 20, 2018 at 6:22

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.