I am getting following error when I am trying to import CSV file as Product import.

enter image description here

I used following commands for access permission.

find var vendor pub/static pub/media app/etc -type f -exec chmod g+w {} \;
find var vendor pub/static pub/media app/etc -type d -exec chmod g+ws {} \;

I increased php execution time in apache server.

I used item_xxl_12063874_18123233.jpg as base-image in CSV file.

I used pub/media/import as Images File Directory in Product import screen and placed all the images in pub/media/import.

Here is CSV file formate

enter image description here

  • 1
    please show your csv file format with image value. Jun 10, 2017 at 4:48
  • Thanks @RakeshJesadiya. I added CSV file format with image value.
    – abu abu
    Jun 10, 2017 at 6:03
  • 1
    Compare your image extension. If it's image.JPG in media folder and image.jpg in your csv, then the image will not be imported. Image name is case sensitive. Jun 10, 2017 at 6:58
  • Thanks @DineshYadav. I checked all the extension and images. All are same like image.jpg.
    – abu abu
    Jun 10, 2017 at 8:29
  • It worked when i skipped the images file directory path textbox ( already copied the required files to pub media import)
    – anna
    Jan 15, 2020 at 6:30

2 Answers 2


Import Images from the Local Server

1. On the Magento server, upload the image files to the pub/media/import folder. This is the default folder for importing product images.

[magento installation folder]/pub/media/import

You can use a different folder on the Magento server, as long as the path to the folder is specified during the import process.

2. In the CSV data, enter the name of each image file to be imported on the correct row, by sku, and in the correct column according to image type (base_image, small_image, thumbnail_image, or additional_images).

For images in the default import folder(/pub/media/import), do not include the path before the filename in the CSV data.

The CSV file must include only the sku column and the related image columns.

enter image description here

CSV Import Image from Default Location

3. Follow the instructions to import the data.

After selecting the file to import, enter the relative path following Images File Directory:


enter image description here

Images File Directory

If importing multiple images for a single sku, insert a blank row below the sku, and enter the additional image file names in the appropriate columns. The additional rows are understood to belong to the parent sku.

  • Thanks @Nikunj Vadariya. I followed all your instructions before but I was facing that error. I added CSV file format with image value. I think this can help you to know about the error.
    – abu abu
    Jun 10, 2017 at 6:08

This error comes when image not available on given path.

Use / before image name in your csv file. eg. /my_image.jpg.

If you add all image in var/import directory then add Images File Directory path as follow


Make sure all images are available in var/import folder. It should not contain in other folder in import folder. e.g var/import/myfolder/my_image.jpg

It should be var/import/my_image.jpg

Make sure permission related to var and pub folder. It should be readable and writable.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.