I created a module with a simple phtml file. Then i created a CMS page, and in the design tab a added this code:

<reference name="content">
 <block type="oproduct_export/infoshow" name="block"  template="oproduct_export/export.phtml" />

and also this:

{{block type="oproduct_export/infoshow " name="custom" template="oproduct_export/export.phtml"}} 

export.phtml it's in the right place. What it's the most courious thing, it's because i have the same thing on my local, and everything works fine, and my phtml appears in the cms page, but when I put all of the code on the server, the phtml doesn't appears.

I also created another modules and for any custom modules with custom phtml that I created, is not working on the server. If I add an existent magento block in my cms page, this phtml works fine and it appears on the cms page.

Does anyone know where it's my problem?

  • block added to whiltelist?
    – Piyush
    Commented Jun 7, 2017 at 10:04
  • i am not sure what this means Commented Jun 7, 2017 at 10:07
  • refer this answer magento.stackexchange.com/a/88124/20064
    – Piyush
    Commented Jun 7, 2017 at 10:14
  • you have a blank space in your block type type="oproduct_export/infoshow ". Make sure that's not the problem.
    – Marius
    Commented Jun 7, 2017 at 11:58

4 Answers 4


As Piyush said it's likely you need to whitelist your block type.

Navigate to System > Permissions > (Blocks | Variables) and whitelist your block type.

Clear caches and see if it now works.

  • so i need to add only the block name in both blocks and variable? in my case :oproduct_export/infoshow ? Commented Jun 7, 2017 at 10:24
  • Only in blocks. Commented Jun 7, 2017 at 10:36
  • Hmm it could be a code issue, I don't know much PHP so I can't help with that sorry.
    – Ben Crook
    Commented Jun 7, 2017 at 12:06
  • Try removing the : so your block name reads oproduct_export/infoshow. Also try removing the space in your block type.
    – Ben Crook
    Commented Jun 7, 2017 at 12:08
  • @MohitKumarArora How can i add feedback from into all pages including homepage, my contact form : dropbox.com/sh/32zqgejubfllz0h/AACkB_iIh-KJQxtEUikZ8i9Na?dl=0 how can i add to my all pages?
    – Gem
    Commented Oct 4, 2018 at 6:19

You need to give the permission of your newly created block :-This has been since the release of patch SUPEE-6788.

System > Permissions >> Blocks

Then add your newly created 'oproduct_export/infoshow' block there.


piyush means goto admin panel . system>permissions>block and add your block there.

also when you encounter things like this you should go to var/log/system.log or var/log/exception.log and see if theres an error message.


I added my block to whitelist but still i have some err : Warning: include(): Failed opening '' for inclusion (include_path='....)

I solve my problem by add core/template in stand of oproduct_export/infoshow for block type


<reference name="content">
 <block type="oproduct_export/infoshow" name="block"  template="oproduct_export/export.phtml" />


<reference name="content">
 <block type="core/template" name="block"  template="oproduct_export/export.phtml" />

and then i change all my function from block into helper. To access the functions in the phtml i use this:


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