I'm attempting to apply patch 9697 (via patch PATCH_SUPEE-9767_CE_1.9.3.0_v1-2017-05-25-09-09-56) to Magento CE however it's failing. The log states:

Hunk #5 succeeded at 485 (offset 1 line).
patching file app/code/core/Mage/Checkout/etc/system.xml
patching file app/code/core/Mage/Cms/Model/Wysiwyg/Images/Storage.php
Hunk #1 succeeded at 282 (offset -1 lines).
patching file app/code/core/Mage/Core/Controller/Front/Action.php
patching file app/code/core/Mage/Core/Controller/Request/Http.php
can't find file to patch at input line 351
Perhaps you used the wrong -p or --strip option?
The text leading up to this was:
|index 14c4d98..176c17b 100644
|--- app/code/core/Mage/Core/Model/File/Validator/Image.php
|+++ app/code/core/Mage/Core/Model/File/Validator/Image.php
File to patch: 
Skip this patch? [y] 
Skipping patch.
2 out of 2 hunks ignored

However when I have a look in app/code/core/Mage/Core/Model/File/Validator there is no Image.php file. I've also downloaded a fresh and there is no Image.php file there either. Has anyone else had this problem?

3 Answers 3


You're getting this error because you are missing the SUPEE-7405 patch. This patch adds the app/code/core/Mage/Core/Model/File/Validator/Image.php file.

I strongly suggest you run your website against magereport.com to check which patch you're missing and install the missing patches before this one.

  • Magereport shows clear for 7405. Commented Jun 2, 2017 at 12:28
  • @ChristopheMacAlister the magereport check does not check for every file it checks some frontend changes. Check the app/etc/applied.patches file Commented Jun 2, 2017 at 12:39
  • 1
    This was my issue, was on Enterprise Thanks Raphael
    – nshiff
    Commented Jun 2, 2017 at 19:29

I am pretty Sure that you are getting error in this file checking file app/code/core/Mage/Core/Model/File/Validator/Image.php because of following reasons:

1st Reason:

May be this file has wrong file permission set 644 default permission to this file and check

2nd Reason:

You have manually modified this file: in this case download magento 1.9.3 and revert this file from that version and apply this patch after that again put your custom code into that.

I Advice you to not to modify core files instead rewriting the classes


Magereport.com showed that 7405 was applied correctly and when attempting to apply the 7405 patch I got messages saying that it looks like the patch has been previously applied.

However, I downloaded Image.php from A Github Repo of prepatched Magento files and ran the patch again. This time it worked.

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