Below is the error log:

ERROR: Patch can't be applied/reverted successfully.

patching file app/code/core/Mage/Admin/Model/Session.php
patching file app/code/core/Mage/Adminhtml/Block/Checkout/Formkey.php
patching file app/code/core/Mage/Adminhtml/Block/Notification/Symlink.php
patching file app/code/core/Mage/Adminhtml/Block/Widget/Grid/Column/Filter/Date.php
patching file app/code/core/Mage/Adminhtml/Model/Config/Data.php
patching file app/code/core/Mage/Adminhtml/controllers/Catalog/Product/GalleryController.php
patching file app/code/core/Mage/Checkout/controllers/MultishippingController.php
patching file app/code/core/Mage/Checkout/controllers/OnepageController.php
Hunk #1 succeeded at 350 (offset 1 line).
Hunk #2 succeeded at 370 (offset 1 line).
Hunk #3 succeeded at 417 (offset 1 line).
Hunk #4 succeeded at 446 (offset 1 line).
Hunk #5 succeeded at 485 (offset 1 line).
patching file app/code/core/Mage/Checkout/etc/system.xml
patching file app/code/core/Mage/Cms/Model/Wysiwyg/Images/Storage.php
Hunk #1 succeeded at 282 (offset -1 lines).
patching file app/code/core/Mage/Core/Controller/Front/Action.php
patching file app/code/core/Mage/Core/Controller/Request/Http.php
patching file app/code/core/Mage/Core/Model/File/Validator/Image.php
patching file app/code/core/Mage/Core/etc/system.xml
patching file app/code/core/Mage/Customer/Model/Session.php
patching file app/code/core/Mage/Dataflow/Model/Convert/Adapter/Zend/Cache.php
patching file app/code/core/Mage/Dataflow/Model/Convert/Container/Abstract.php
patching file app/code/core/Mage/Dataflow/Model/Convert/Parser/Csv.php
patching file app/code/core/Mage/Dataflow/Model/Convert/Parser/Xml/Excel.php
patching file app/code/core/Mage/ImportExport/Model/Import/Uploader.php
patching file app/code/core/Mage/Sales/Model/Quote/Item.php
Hunk #1 FAILED at 500.
1 out of 1 hunk FAILED -- saving rejects to file app/code/core/Mage/Sales/Model/Quote/Item.php.rej
patching file app/code/core/Mage/Widget/Model/Widget/Instance.php
patching file app/code/core/Mage/XmlConnect/Helper/Image.php
patching file app/code/core/Mage/XmlConnect/controllers/Adminhtml/MobileController.php
patching file app/design/adminhtml/default/default/layout/main.xml
patching file app/design/adminhtml/default/default/template/notification/formkey.phtml
patching file app/design/adminhtml/default/default/template/notification/symlink.phtml
patching file app/design/adminhtml/default/default/template/page/head.phtml
patching file app/design/frontend/base/default/template/checkout/cart/shipping.phtml
patching file app/design/frontend/base/default/template/checkout/multishipping/billing.phtml
patching file app/design/frontend/base/default/template/checkout/multishipping/shipping.phtml
patching file app/design/frontend/base/default/template/checkout/onepage/billing.phtml
patching file app/design/frontend/base/default/template/checkout/onepage/payment.phtml
Hunk #1 succeeded at 35 (offset -1 lines).
patching file app/design/frontend/base/default/template/checkout/onepage/shipping.phtml
patching file app/design/frontend/base/default/template/checkout/onepage/shipping_method.phtml
patching file app/design/frontend/base/default/template/persistent/checkout/onepage/billing.phtml
patching file app/design/frontend/rwd/default/layout/page.xml
patching file app/design/frontend/rwd/default/template/checkout/cart/shipping.phtml
patching file app/design/frontend/rwd/default/template/checkout/multishipping/addresses.phtml
patching file app/design/frontend/rwd/default/template/checkout/multishipping/billing.phtml
patching file app/design/frontend/rwd/default/template/checkout/onepage/payment.phtml
Hunk #1 succeeded at 36 (offset -1 lines).
patching file app/design/frontend/rwd/default/template/checkout/onepage/shipping.phtml
patching file app/design/frontend/rwd/default/template/persistent/checkout/onepage/billing.phtml
patching file app/etc/config.xml
patching file app/locale/en_US/Mage_Adminhtml.csv
Hunk #1 succeeded at 1281 (offset -4 lines).
patching file app/locale/en_US/Mage_Core.csv
Hunk #1 succeeded at 404 (offset -3 lines).
patching file app/locale/en_US/Mage_Dataflow.csv
patching file app/locale/en_US/Mage_XmlConnect.csv
patching file downloader/Maged/Connect.php
patching file downloader/Maged/Controller.php
Hunk #1 succeeded at 417 (offset -4 lines).
Hunk #2 succeeded at 964 (offset -15 lines).
patching file downloader/Maged/Model/Session.php
Hunk #1 succeeded at 82 with fuzz 2.
Hunk #2 succeeded at 268 (offset -5 lines).
patching file js/lib/jquery/jquery-1.12.0.js
patching file js/lib/jquery/jquery-1.12.0.min.js
patching file js/lib/jquery/jquery-1.12.0.min.map
patching file js/varien/payment.js
patching file skin/frontend/base/default/js/opcheckout.js
Hunk #1 succeeded at 711 (offset 27 lines).

I have confirmed that app/code/core/Mage/Sales/Model/Quote/Item.php core file is unchanged. Still, the patch is giving error.

  • Check the permissions on this file. Also checks that the previous patches were applied. Commented Jun 1, 2017 at 11:06
  • @RaphaelatDigitalPianism how can i find what patch missing during installing the new patch?
    – zus
    Commented Dec 6, 2017 at 7:19
  • @RaphaelatDigitalPianism you can check the list of applied patches in "app/etc/applied.patches.list" file. Commented Dec 14, 2017 at 7:07

1 Answer 1


I am pretty Sure that you are getting error in this file checking file app/code/core/Mage/Sales/Model/Quote/Item.php because of following two reasons:

1st reason :

You Have not applied SUPEE-7405 : In this case first Apply SUPEE-7405 and then Apply this patch

2nd Reason:

You have manually modified this file: in this case download magento 1.9.3 and revert this file from that version and apply this patch after that again put your custom code into that.

I Advice you to not to modify core files instead rewriting the classes

  • FYI, I did not modify core file. @Murtuza, I have downloaded a file from Magento 1.9.3 and reverted, This time patch applied successfully. It looks like this patch has issue with app/code/core/Mage/Sales/Model/Quote/Item.php core file of Magento version Commented Jun 2, 2017 at 5:50
  • @BrijeshKapletiya Have you successfully applied 7405 patch ? Commented Jun 2, 2017 at 5:51
  • @BrijeshKapletiya if my answer helps you then mark as accepted so other users who has same problem take benefit from this Commented Jun 2, 2017 at 6:01
  • 1
    I directly added a file from version 1.9.3 and applied patch. Commented Jun 2, 2017 at 8:10
  • @BrijeshKapletiya let remain complete answer as it is if some one has some other issue, they will get benefit Commented Jun 2, 2017 at 8:15

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.