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When I trying to apply SUPEE-9767 in my Magento Community Edition 1.9.0.1 getting following error.

./PATCH_SUPEE-9767_CE_1.9.0.1_v1-2017-05-25-09-15-34.sh
Checking if patch can be applied/reverted successfully...
ERROR: Patch can't be applied/reverted successfully.
checking file app/code/core/Mage/Admin/Model/Session.php
checking file app/code/core/Mage/Adminhtml/Block/Checkout/Formkey.php
checking file app/code/core/Mage/Adminhtml/Block/Notification/Symlink.php
checking file app/code/core/Mage/Adminhtml/Block/Widget/Grid/Column/Filter/Date.php
checking file app/code/core/Mage/Adminhtml/Model/Config/Data.php
The next patch would create the file app/code/core/Mage/Adminhtml/Model/System/Config/Backend/Web/Secure/Offloaderheader.php,
which already exists!  Assume -R? [n]
Apply anyway? [n]
Skipping patch.
1 out of 1 hunk ignored
checking file app/code/core/Mage/Adminhtml/controllers/Catalog/Product/GalleryController.php
checking file app/code/core/Mage/Checkout/controllers/MultishippingController.php
checking file app/code/core/Mage/Checkout/controllers/OnepageController.php
checking file app/code/core/Mage/Checkout/etc/system.xml
checking file app/code/core/Mage/Cms/Model/Wysiwyg/Images/Storage.php
checking file app/code/core/Mage/Core/Controller/Front/Action.php
checking file app/code/core/Mage/Core/Controller/Request/Http.php
checking file app/code/core/Mage/Core/Model/File/Validator/Image.php
checking file app/code/core/Mage/Core/etc/config.xml
Hunk #1 succeeded at 306 (offset 22 lines).
checking file app/code/core/Mage/Core/etc/system.xml
Hunk #1 succeeded at 574 (offset 45 lines).
Hunk #2 succeeded at 854 (offset 55 lines).
Hunk #3 FAILED at 1355.
1 out of 3 hunks FAILED
checking file app/code/core/Mage/Customer/Model/Session.php
checking file app/code/core/Mage/Dataflow/Model/Convert/Adapter/Zend/Cache.php
checking file app/code/core/Mage/Dataflow/Model/Convert/Container/Abstract.php
checking file app/code/core/Mage/Dataflow/Model/Convert/Parser/Csv.php
checking file app/code/core/Mage/Dataflow/Model/Convert/Parser/Xml/Excel.php
checking file app/code/core/Mage/ImportExport/Model/Import/Uploader.php
checking file app/code/core/Mage/Sales/Model/Quote/Item.php
checking file app/code/core/Mage/Widget/Model/Widget/Instance.php
checking file app/code/core/Mage/XmlConnect/Helper/Image.php
checking file app/code/core/Mage/XmlConnect/controllers/Adminhtml/MobileController.php
checking file app/design/adminhtml/default/default/layout/main.xml
checking file app/design/adminhtml/default/default/template/notification/formkey.phtml
checking file app/design/adminhtml/default/default/template/notification/symlink.phtml
checking file app/design/adminhtml/default/default/template/page/head.phtml
checking file app/design/frontend/base/default/template/checkout/cart/shipping.phtml
checking file app/design/frontend/base/default/template/checkout/multishipping/billing.phtml
checking file app/design/frontend/base/default/template/checkout/multishipping/shipping.phtml
checking file app/design/frontend/base/default/template/checkout/onepage/billing.phtml
checking file app/design/frontend/base/default/template/checkout/onepage/payment.phtml
checking file app/design/frontend/base/default/template/checkout/onepage/shipping.phtml
checking file app/design/frontend/base/default/template/checkout/onepage/shipping_method.phtml
checking file app/design/frontend/base/default/template/persistent/checkout/onepage/billing.phtml
checking file app/design/frontend/rwd/default/layout/page.xml
Hunk #1 FAILED at 36.
Hunk #2 FAILED at 54.
2 out of 2 hunks FAILED
checking file app/design/frontend/rwd/default/template/checkout/cart/shipping.phtml
The next patch would create the file app/design/frontend/rwd/default/template/checkout/multishipping/addresses.phtml,
which already exists!  Assume -R? [n]
Apply anyway? [n]
Skipping patch.
1 out of 1 hunk ignored
checking file app/design/frontend/rwd/default/template/checkout/multishipping/billing.phtml
checking file app/design/frontend/rwd/default/template/checkout/onepage/payment.phtml
checking file app/design/frontend/rwd/default/template/checkout/onepage/shipping.phtml
checking file app/design/frontend/rwd/default/template/persistent/checkout/onepage/billing.phtml
checking file app/locale/en_US/Mage_Adminhtml.csv
Hunk #1 succeeded at 1197 (offset -16 lines).
checking file app/locale/en_US/Mage_Core.csv
Hunk #1 succeeded at 399 (offset 8 lines).
checking file app/locale/en_US/Mage_Dataflow.csv
checking file app/locale/en_US/Mage_XmlConnect.csv
checking file downloader/Maged/Connect.php
checking file downloader/Maged/Controller.php
checking file downloader/Maged/Model/Session.php
The next patch would create the file js/lib/jquery/jquery-1.10.2.js,
which already exists!  Assume -R? [n]
Apply anyway? [n]
Skipping patch.
1 out of 1 hunk ignored
The next patch would create the file js/lib/jquery/jquery-1.10.2.min.js,
which already exists!  Assume -R? [n]
Apply anyway? [n]
Skipping patch.
1 out of 1 hunk ignored
The next patch would create the file js/lib/jquery/jquery-1.10.2.min.map,
which already exists!  Assume -R? [n]
Apply anyway? [n]
Skipping patch.
1 out of 1 hunk ignored
checking file js/lib/jquery/jquery-1.12.0.js
checking file js/lib/jquery/jquery-1.12.0.min.js
checking file js/lib/jquery/jquery-1.12.0.min.map
checking file js/varien/payment.js
checking file skin/frontend/base/default/js/opcheckout.js
Improve this question
2
  • I fixed issue myself
    – Muthukumar Sivasamy
    Jun 6, 2017 at 11:58
  • can you please share the link from where you download the related files of patch 9767 for the Magento CE 1.9.0.1? Thank You very much.
    – Abbas
    Jan 29, 2018 at 7:21

3 Answers 3

Reset to default
0

A reason could be that you modified the following files:

  • app/code/core/Mage/Core/etc/system.xml
  • app/design/frontend/rwd/default/layout/page.xml

To fix that:

  • Backup those files
  • Download the original files of your Magento version
  • Apply the patch
  • Compare your backups with the new files
  • Copy the new patched files to app/code/local/Mage/Core/etc/system.xml and app/design/frontend/<your_package>/<your_theme>/layout/page.xml (ideally you might want to apply your custom changes in a local.xml file for this one)
  • Apply your custom changes to those new copied files
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3
  • presume you mean "A reason could be that you modified the following files"
    – jscar
    Jun 1, 2017 at 10:44
  • @jscar yes sorry ^^
    – Raphael at Digital Pianism
    Jun 1, 2017 at 10:45
  • Still, am facing the same issue during patch update
    – Muthukumar Sivasamy
    Jun 1, 2017 at 10:51
0 
  app/code/core/Mage/Core/etc/config.xml
  app/design/frontend/rwd/default/layout/page.xml

I think you have modified above two files manually that's why you facing problem

So for both file follow this instruction

1) take backup of current file

2) revert this two file with orignal one

3) apply patch and manually do those changes which is in this two files

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1
  • I haven't changed above core files & I did check by removing existing files by adding original source from Magento 1.9.0.1... No luck
    – Muthukumar Sivasamy
    Jun 1, 2017 at 11:30
0

Download original files for these files (backup first)

app/code/core/Mage/Core/etc/config.xml
app/design/frontend/rwd/default/layout/page.xml

if you already did it and you tried to re-applied the patch you could be getting 

1 out of 1 hunk ignored

message it means that the patch is supposed to create that file in my case I just deleted (backup first) after deleting those files the patch was applied successfully.

Delete all files that are getting (1 out of 1 hunk ignored) message:

app/code/core/Mage/Adminhtml/Model/System/Config/Backend/Web/Secure/Offloaderheader.php
js/lib/jquery/jquery-1.10.2.js
js/lib/jquery/jquery-1.10.2.min.js
js/lib/jquery/jquery-1.10.2.min.map
app/design/frontend/rwd/default/template/checkout/multishipping/addresses.phtml

Remember to run if patch was applied successfully:

php -f shell/compiler.php clear
php -f shell/compiler.php compile
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4
  • Jelqui Everything seems fine except following
    – Muthukumar Sivasamy
    Jun 2, 2017 at 7:21
  • 2 out of 2 hunks FAILED checking file app/design/frontend/rwd/default/template/checkout/cart/shipping.phtml checking file app/design/frontend/rwd/default/template/checkout/multishipping/addresses.phtml checking file app/design/frontend/rwd/default/template/checkout/multishipping/billing.phtml checking file app/design/frontend/rwd/default/template/checkout/onepage/payment.phtml checking file app/design/frontend/rwd/default/template/checkout/onepage/shipping.phtml checking file app/design/frontend/rwd/default/template/persistent/checkout/onepage/billing.phtml
    – Muthukumar Sivasamy
    Jun 2, 2017 at 7:22
  • Did you download originals files for app/code/core/Mage/Core/etc/system.xml app/design/frontend/rwd/default/layout/page.xml Also, delete files that are getting hunk ignored after doing that run the patch
    – Jelqui
    Jun 2, 2017 at 13:50
  • I managed to install patch successfully. Once patch applied successfully forgot password page not working in our custom theme...
    – Muthukumar Sivasamy
    Jun 6, 2017 at 6:14

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