I installed 6788 patch to my magento site.It is installed succesfully but magereport showing as "not installed".

I think iam using custom theme, so that it is not showing? How to do it?

1 Answer 1


Sometimes Mage Report does not pick up on this patch, please check the following as stated on their website:

Patch 6788 is installed but MageReport disagrees?

  • When compilation is enabled in the backend of your Magento, SUPEE-6482 doesn’t work properly. Disable compilation (navigate to System > Tools > Compilation page and click on Disable button) to make sure the patch works. After disabling compilation, check your site with magereport.com again. If the check still comes out as not installed, try re-compiling.
  • Check if the patch is installed in the correct directory;

  • Reload your opcode cache, webserver, php-fpm process and possible other caches. The old code might be still be active; Check your shops’ .htaccess. If you’ve made any adjustements in your .htaccess, it’s possible the patch is only partially installed;

  • Using a Magento version older them Magento Update to a more recent version. When patching Magento versions older then
    Magento, certain redirects aren’t added.

You can also see on this page they give you step by step instructions on installation so I would maybe revert your patch and try again following those to see if maybe you did something wrong.


If you have a custom theme here are some files to check:

  • Check if your theme has a custom template/customer/form/register.phtml or custom template/persistent/customer/form/register.phtml. If this is the case, make sure that it includes a form_key.
  • Check if your theme has a custom layout/customer.xml. If this is the case, make sure to apply the necessary changes from the patch (customer_account_resetpassword has been changed to customer_account_changeforgotten).

You can also refer to this SE link for help: SUPEE-6788

  • I checked all these items but its not working
    – User0434
    May 10, 2017 at 14:08
  • my doubt is iam using custom theme, so patch code was not modified in custom theme files.Shall i add code manually to that files?
    – User0434
    May 10, 2017 at 14:09
  • Edited my response. May 10, 2017 at 14:15
  • need to change resetforgottenpassword.phtml file ? also @Kiwis
    – User0434
    May 10, 2017 at 14:26
  • Yes that file is changed in the patch, to see a full list of files changed click here and click "+ expand source" - magentary.com/kb/install-supee-6788-without-ssh May 10, 2017 at 14:35

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