I cannot identify the reason that cause Fedex Shipping Label not working on Magento ( Everytime I try to generate a new label, I got this message:

An error occurred while creating shipping label.

Exception.log shows:

SoapFault exception: [SOAP-ENV:Server] Fault in app/code/core/Mage/Usa/Model/Shipping/Carrier/Fedex.php:1470

The exception is triggered by this call in Mage_Usa_Model_Shipping_Carrier_Fedex (1470)

$response = $client->processShipment($requestClient);

How can I go further ? Is it an issue on FedEx server side ?

  • is it solve your problem
    – user51361
    Commented Apr 10, 2017 at 10:03

1 Answer 1


FedEx have changed their Web-Service URL. If you're on copy the file app/code/core/Mage/Usa/Model/Shipping/Carrier/Fedex.php to /app/code/local/Mage/Usa/Model/Shipping/Carrier/Fedex.php and make the following changes to it:

Line 135

    ? 'https://wsbeta.fedex.com:443/web-services/rate'
    : 'https://ws.fedex.com:443/web-services/rate'

Change to:

    ? 'https://wsbeta.fedex.com:443/web-services'
    : 'https://ws.fedex.com:443/web-services'
  • I'm getting "Authentication Required" even though I plugged in Production keys/passwords. Quotes and Tracking are working but label creation not. Commented Mar 25, 2016 at 18:53
  • @KalvinKlien : is it solve your problem
    – user51361
    Commented Apr 10, 2017 at 10:02
  • wsbeta.fedex.com:443/web-services, ws.fedex.com:443/web-services this URL also returns empty page.....
    – zus
    Commented Jan 12, 2018 at 12:03

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