# Magento 2.1 Web Setup Wizard Frozen to remove an extension

I installed the application YOTPO. Then decided to remove it. The system is now stuck at this screen. Therefore every time I go to SYSTEM > WEB SETUP WIZARD, it brings me to this screen and I can not get out...

THIS IS FROM THE CONSOLE BOX: Please Let me know if it is too much

[2017-03-15 19:02:04 UTC] Job "setup:cache:enable ["config layout block_html collections reflection db_ddl eav customer_notification full_page config_integration config_integration_api translate config_webservice"]" has been successfully completed [2017-03-16 20:16:32 UTC] WARNING: There is a problem with backup files! Performing rollback from these files may cause the Magento application to be unstable [2017-03-16 20:16:32 UTC] Backup file does not exist for "db" [2017-04-17 23:02:02 UTC] Job "rollback {"backup_file_name":"/home/tackworx/public_html/var/backups/1489555456_filesystem_code.tgz"}" has been started [2017-04-17 23:02:02 UTC] Restoring archive from "/home/tackworx/public_html/var/backups/1489555456_filesystem_code.tgz" ...

[2017-05-03 16:02:02 UTC] Update is already in progress. [2017-05-03 17:02:02 UTC] Update is already in progress. [2017-05-03 18:02:02 UTC] Update is already in progress. [2017-05-03 19:02:02 UTC] Update is already in progress.

• Scroll down to the bottom of the console log and paste what it says. – Zefiryn May 3 '17 at 17:23
• Done but i remove some useless success notifications, otherwise it would not have fit. – TeamWorx May 3 '17 at 19:50

if the application is enabled first disable it using this following command.

php bin/magento module:disable Yotpo_Yotpo

• That module is not there, I ran the module:status command to see all modules, so it has been removed but screen is still frozen. – TeamWorx May 3 '17 at 18:38

Solved the problem, remove the update_in_progress.flag file from the /var directory

Try to remove all .files in /www/html/magento/var folder. I had same issue and I solved doing that:

sudo rm -rf .update_status.txt
sudo rm -rf .update_queue.json
sudo rm -rf .setup_cronjob_status
sudo rm -rf .type.json
sudo rm -rf .update_cronjob_status