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I am facing a weird issue, some of the customers not receiving password resetting email(not in spam also) after they request Forgot password, but I have tested with several test accounts these are working fine, not sure what's happening with other customer, anyone familiar with this issue? any logs for this? can I check through the database?

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  • have you asked them to look under spam ? or some firewall blocking your domain Commented Apr 27, 2017 at 6:37
  • Yes, they sure not in spam!!! Commented Apr 27, 2017 at 6:38
  • For the hotmail we are facing issue. Check with ur email provider. It's blocking mail from ur domain.
    – Jackson
    Commented Apr 27, 2017 at 6:43
  • Oh, I see, but these are ...@gmail not sure which email client they using Commented Apr 27, 2017 at 6:47

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