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When I place an order, I got this error message:

An error occurred on the server. Please try to place the order again.

I catched it via log and it was:

INVALID_REQUEST: Field [order.avsDetails.billToFirstname] was not in charset [ISO-8859-1]

Please help.

  • What's the name that you are using? Is on checkout or admin panel? Are you using a third-party module on checkout? – Rafael Corrêa Gomes Apr 17 '17 at 16:29
  • I am using Arabic name and it is in checkout. yes I am using this extension for VISA/Master https://marketplace.magento.com/ontap-module-mastercard.html. I am trying to solve it in vain. – Jsparo30 Apr 17 '17 at 16:38
  • Please check error log as well – Ankit Shah Apr 18 '17 at 4:01
  • I checked it more and more. it throws INVALID_REQUEST: Field [order.avsDetails.billToFirstname] was not in charset [ISO-8859-1] – Jsparo30 Apr 18 '17 at 9:25
  • Kindly, Can you have a look on magento.stackexchange.com/questions/184272/…? – Jsparo30 Jul 20 '17 at 13:42

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