I noticed my email queue is stuck.

There are 2 tables in the database core_email_queue and core_email_recipients.

core_email_queue contains all the emails to be sent. core_email_recipients contains who to send those emails to.

I am wondering how i can resolve this ? Also just 3 days before I was changing my host, and all my customers received order confirmation.

Please suggest, should i manually clear all dates from "core_email_queue" ?

Also can i also delete all cleared all data from core_email_recipients?

I'd be grateful if you can share your views or solution for my issue.

Thank you

  • Did you configure cron job in sever ? Apr 15, 2017 at 15:54
  • No cron job is very much default.
    – Sam
    Apr 15, 2017 at 16:33

3 Answers 3


Since Magento 1.9.1 the emails are not being sent directly during checkout but instead are being queued. The queue is being processed via your Magento cronjob, please ensure this has been set up and is running correctly.

Moreover The extension AOE_Scheduler can help you in confirming that your Magento cronjob has been configured correctly and is running.


there are many reasons for this issue , if I'd debug it I'd use n98-magerun and I'd try to run the cron : core_email_queue_send_all with the following command :

php n98-magerun.phar sys:cron:run core_email_queue_send_all

this will run the cron manually , I think it output error if you have any errors thrown

you might also try to see error log filed in var/log/system.log & var/log/exception.log

  • Appreciated for your response. I really wants to get our from corn related things, by using below extension magentocommerce.com/magento-connect/… Do you think, if i just cleared up my two tables in database core_email_recipients and core_email_queue. then it won't effect anything on other operations ??? Thank you
    – Sam
    Apr 15, 2017 at 18:15
  • it will delete all the emails your customers are waiting
    – tawfekov
    Apr 16, 2017 at 8:20

go to app/code/local/Mage/Core/Model/Email/Template.php

line 407 put

if (!($this->hasQueue()) && $this->getQueue() instanceof Mage_Core_Model_Email_Queue)

mail work properly.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.