While doing payment with Paypal Sandbox suddenly it gives below error

I'm sorry - but we were not able to process your payment. Please try another payment method or contact us so we can assist you.

In the log error it says

main.CRITICAL: PayPal NVP gateway errors: Instruct the customer to retry the transaction using an alternative payment method from the customers PayPal wallet. The transaction did not complete with the customers selected payment method (#10417: Transaction cannot complete). Correlation ID: 620934b68a59c. Version: 72.0.

I tried to reenter credentials but still it gives same error.

1 Answer 1


I resolved this issue by just changing "Transfer cart line item" to "Yes" in admin panel from path Store > configuration > sales > payment methods > PayPal express checkout > Basic setting PayPal express checkout > advance settings.

See below screenshot for details,


  • It is already set to "Yes", still getting the same error message from Paypal. any other solution ? Thank you Commented Nov 27, 2019 at 10:11

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