we have th strangest problem. In admin/sales_order_create/index the email field is missing. We actually found this in 2 stores.

The form is loaded here


// add system required attributes
foreach ($customerForm->getSystemAttributes() as $attribute) {
    /* @var $attribute Mage_Customer_Model_Attribute */
    if ($attribute->getIsRequired()) {
        $attributes[$attribute->getAttributeCode()] = $attribute;

It seems that $attribute->getIsRequired() is not true for $attribute->getAttributeCode()=="email"

I have seen this for the 3rd time now in 3 stores.

Question: Where and how can the required-ness of the "email" attribute be changed? (so we don't see this problem anymore)

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2 Answers 2


We changed this line to:

    if ($attribute->getIsRequired()||$attribute->getAttributeCode()=="email") { // TEMP MODIFICATION
        $attributes[$attribute->getAttributeCode()] = $attribute; 

But I don't know how the required-ness of the "email" attribute changed. If someone has an answer to that I am very interested


I have checked and solved. You can make Email field require. Please update below code

protected function

addAdditionalFormElementData(Varien_Data_Form_Element_Abstract $element)


switch ($element->getId()) {

case 'email':





return $this;


In app/code/core/Mage/Adminhtml/Block/Sales/Order/Create/Form/Account.php.

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