I have setup FedEx shipping method using test development credentials in Magento 2. I obtained these credentials by signing up for web services on fedex.com. After entering these details from the Magento 2 admin panel, still on the checkout page, an error message is displayed below the shipping method as -

"This shipping method is currently unavailable. If you would like to ship using this shipping method, please contact us."

Please see the error screenshot -


I am using Magento 2.01 version. What might be the problem?

Any help would be greatly appreciated as I am stuck on this since a couple of days :)

  • check var/logs or var/reports and see if any errors are there regarding this. Apr 5, 2017 at 11:30
  • in exception.log it says - main.CRITICAL: SoapFault exception: [HTTP] Could not connect to host in \Magento_CE\vendor\magento\module-fedex\Model\Carrier.php:491.. Any ideas on this? Apr 5, 2017 at 11:43

1 Answer 1


I figured out that the web services url was blocked in my office. I went home and carried out the process from different network and Voila ! It worked smoothly.

  • How can i solve by same error in mage ver
    – user51361
    Apr 10, 2017 at 8:38
  • @Aveeva : Have you tried the same from a different network? Apr 10, 2017 at 9:14
  • could u pls help me how can i configure fedex display rate based in weight.
    – user51361
    Apr 10, 2017 at 9:45
  • @Aveeva : can u be more elaborative pls and describe your exact error. I'll be glad to help :) Apr 10, 2017 at 10:33
  • 1
    @Aveeva : As far as my knowledge goes, the shipping costs are calculated by parameters set by Fedex corp. These values are obtained by us using the API. For further customisation/enhancement to shipping rates, I think contacting the Fedex support would help :) Apr 10, 2017 at 12:45

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