I got a strange problem with email template for this case and can't find the correct template.
How to reproduce:
admin user => Admin -> customers -> manage customer ->... -> change pw Now the user get's a mail. But which template?
It seems like it is not possible to manage this template in admin section in transaction emails?
I thought it would be this but it does not work
-> System -> Setting -> Customers -> customer configuration - > change Account Data => changed Email or Password email template
-> create new template + load default template of "changed Email or Password email template" => this has only effect on the case if a user itsel changes the password via Frontend / Client Dashboard
After long search i spoted this template: \app\locale\de_DE\template\email\password_new.html \app\locale[language]\template\email\password_new.html
If i do changes in this template it shows the done changes. But this can't be the correct way to handle it?
I got 5? languages in the store. Do I realy need to modify it on filesystem for each language? and all other templates via admin.
Would be great if someone could share his experience with this specific template.