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I am having an issue where the coupon code inputted by a customer later disappears when checking out. Basically the customer inputs the coupon code and it looks fine but when they go checkout and type in their info, the coupon disappears. Can anyone help?

  • did you set any restrictions for payment methods or anything like only for guests , please check configuration once...... – Baby in Magento Mar 15 '17 at 19:47
  • No, the coupon is working when it is inputted but as you continue checkout and reach the order review page the coupon is gone. – DevAnd Mar 15 '17 at 20:34
  • did you switch to other themes like default & try once..... – Baby in Magento Mar 16 '17 at 5:35
  • No I have not. Can't really do that at the moment since it would change my live sites theme. – DevAnd Mar 16 '17 at 12:57
  • well, if you have any demo site or staging or localhost, you may need to try , i am not sure, theme is issue, but you can try once when you get chance...... – Baby in Magento Mar 16 '17 at 12:58

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