I need paypal express to provide me address information and I am trying to enable this option in magento paypal express module. Require Customer's Billing Address - Yes There is a little note under the select field:

This feature needs be enabled first for the merchant account through PayPal technical support.

I try to find that option in my sandbox account, but I am not able to find it.

In that post https://community.magento.com/t5/Payments-PayPal/Shipping-address-is-set-to-the-customer-s-Paypal-shipping/td-p/45557 I found that it is possible to be done in sandbox by myself and techincal support is reuired only for production environment.

I would appreciate if someone can help me with that issue?

  • You have set enable Require Customer's Billing Address option from configuration from backend? Mar 10, 2017 at 9:09
  • Yes, the option is enable in the Magento admin panel, but when I try to checkout I get: PayPal gateway has rejected request. Billing address request is not enabled for merchant (#11601: Request for billing address failed).
    – Nikola
    Mar 10, 2017 at 9:10
  • It is not duplicate, I want exactly opposite this option to be enable, but I am not able to find it where to enable it in the Payapl Sandbox account.
    – Nikola
    Mar 10, 2017 at 9:15


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