Debugging an SSL issue, my host technician did something that disabled logging on the site. He doesn't know what he did, and we can't get it working again. I've done the following:

  • disable/enable logging
  • change file/folder permissions to very open
  • issuing Mage::log("error");
  • Mage::log("error", null, "cust.log" true);

No luck.

Almost nothing logs in /var/log. Some things randomly shows up in system.log, but nothing will log to any other file, and no custom log files are created.

Mage::log doesn't work throughout the site. Also exceptions don't write to var/report and the Sphinx search log doesn't write to var/sphinx. Magento's exception screen appears showing file name, but the file doesn't appear in the reports directory.

  • which magento version you are using? Mar 1, 2017 at 6:39
  • Using updated through SUPEE-6788.
    – Joe Palaca
    Mar 9, 2017 at 21:13
  • Have you turned on error handling via index.php?
    – Rebel
    Mar 9, 2017 at 21:51

1 Answer 1


This was an Nginx security issue that the web host could never resolve. We eventually solved it by deploying to a different server.

  • what nginx security issue you talking about???
    – MagenX
    Apr 15, 2017 at 9:33
  • We could not determine the source of the error in the Apache log: sh: line 0: kill: (31174) - No such process
    – Joe Palaca
    Apr 18, 2017 at 14:02

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