Issues with transactional emails:

I have completed several test scenarios around this, but in summary, I am having some serious issues with transactional emails!

The seem to be coming through on outlook, but when my phone synced it deletes any email that has come from the website, be it my test orders, order confirmation emails and even contact us forms.

I have removed all email accounts from my S7 phone and tried reinstating one of them to test this and when the phone synced it deleted the email and also removed it from outlook too - still having ongoing issues.

Can someone provide some expertise around issues like this?? I rely on getting email notifications to my phone.

closed as off-topic by Siarhey Uchukhlebau, Amit Bera, Keyul Shah, Qaisar Satti, Raphael at Digital Pianism Feb 23 '17 at 13:21

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "Questions describing a problem that can't be reproduced OR seemingly went away on its own (or went away when a typo was fixed) are off-topic as they are unlikely to help future readers." – Siarhey Uchukhlebau, Amit Bera, Keyul Shah, Qaisar Satti
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Yes, there are a couple of things that you need to do to make sure that transactional emails are sending properly.

First, Magento sends transactional emails (emails after an order is placed) using the Magento cron. If the cron is not enabled, the system will not send out emails. This was done to limit the load on the server during the checkout process. If you create an account, however, this will send an email right away.

Second, make sure that the email address you are having the email send FROM is one that is authorized to send from the server. A Hotmail or Gmail or Yahoo account won't cut it. It should be a valid email that is the same domain name as the Magento store front.

Next, make sure that the IP address of the server, using a reverse DNS lookup, will resolve back to the domain name of the site. So if your site's IP address is and your domain name is www.awesomeshop.com, then a reverse lookup of your the IP address should point back to the domain name.

Look up the IP address of the server to make sure that the IP address has not been blacklisted.

Finally, make sure you have an SPF record in your DNS zone file that gives authorization for this server to send outbound email. Most systems, such as gmail, etc, will use this as a verification to make sure that your server is allowed to send email. This is important if your email is hosted elsewhere / not on the same server (i.e. a hosted Exchange account or Google mail account).

I hope this helps!

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