I want to change customer password from backend. I clicked on reset password but I am getting error as lik:

Something went wrong while resetting customer password.


1 Answer 1


Just run below query :

ALTER TABLE customer_entity ADD failures_num SMALLINT( 6 ) NULL DEFAULT '0'; ALTER TABLE customer_entity ADD first_failure NULL DEFAULT '0';

  • Not working these queries! Commented Oct 31, 2018 at 11:27
  • What errors do you see in exception log? Before running direct SQL on tables as a band aid it’s advisable to find the root cause and the exception log will help diagnose the problem. Also running these “quick” SQL queries has short term benefits but is far from recommended best practise. Commented Dec 10, 2018 at 23:13

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