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I want to change customer password from backend. I clicked on reset password but I am getting error as lik:

Something went wrong while resetting customer password.

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Just run below query :

ALTER TABLE customer_entity ADD failures_num SMALLINT( 6 ) NULL DEFAULT '0'; ALTER TABLE customer_entity ADD first_failure NULL DEFAULT '0';

| improve this answer | |
  • Not working these queries! – Sunny Rahevar Oct 31 '18 at 11:27
  • What errors do you see in exception log? Before running direct SQL on tables as a band aid it’s advisable to find the root cause and the exception log will help diagnose the problem. Also running these “quick” SQL queries has short term benefits but is far from recommended best practise. – James Cowie Dec 10 '18 at 23:13

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