0

I have a problem which order confirmation mail sent twice. I debug the cron.php file and it works good. My ecommerce send well all kind of email automatically but order confirmation mail.

I realize that it's not from cron job and it seems like order information is dupicated in email queue based on database problem.

What do you think of that? I'm really freaking out for 1 week. And could you let me know the which php file manage the order information?

Thank you so much !

1 Answer 1

0

When order confirmation email received, please make sure the email_sent flag in sales_flat_order is 1 for your increment_id , if it is M2 then check in sales_order.

If this flag value still remain 0 then the order number won't removed from the email queue.

3
  • "email_sent flag" in "sales_flat_order" of every record is 1 ! And how could i do on next level?
    – 3CE
    Commented Jan 23, 2017 at 14:10
  • Please take a look on the following options, 1. Put a log in "queueNewOrderEmail" and "sendNewOrderEmail" in this function in Sales module and make sure how many times this function called (if you are putting log in core Sales module please remove after the debug) 2. Then please verify "core_email_queue" table to make sure how many line items for your order number.
    – seeni
    Commented Jan 25, 2017 at 6:33
  • I fixed it. when our site was downgraded, the methods like sendmail, send queuenewmail are overwritten by newest version! Thanks a lot !
    – 3CE
    Commented Jan 26, 2017 at 19:34

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.