I try to import customer data into Magento2 which got exported from a Magento2 store, but something wont work...

Since its a 1:1 Magento export, the import should be perfectly fine or am I wrong about this ?

Once i check within Magento if the import-file is valid it tells me it is valid but after the import statup i get the "General system exception happened" and the import stops as shown in the image below:

Magento 2.1.3 valid import error

So, how to fix this issue ?

What do i do wrong ?

Thanks in advance,

  • Could you show us (a part of) the csv file you are uploading? Feb 3, 2017 at 19:46
  • Thats simple, once your fill up a magento 2 store with a few customers just export them and try to import that into a new store. But i found the error already, I was missing a storeview on the "import-store". Once i've added that it worked fine.
    – Marcel H.
    Feb 4, 2017 at 10:11

3 Answers 3


Problem solved:

• Missing storeview

After adding the missing storeview the import worked fine.

  • I have same error but didn't get any solution :( ..Please help me! Jan 31, 2018 at 13:08

Check your sheet once again. In my case, description had heavy html structure and also had some French words (ex: Rice Entrée). Some of the UTF encoding caused the problem. I just skipped those kind of records and did import. Afterwards, Magento didn't throw any error and imported successfully.


General system exception happened Additional data: File directory '/var/www/html/eu/var/import/images/pub/media/import' is not readable.

please help me to solve this

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