I am trying to get the order information in my custom module from the front store, it is saying Requested entity doesn\'t exist.

But I have an order and order ID: 000000013.

     * @var \Magento\Sales\Api\OrderRepositoryInterface
    protected $orderRepository;

    public function __construct(
        \Magento\Framework\View\Element\Template\Context $context,
        \Magento\Sales\Api\OrderRepositoryInterface $orderRepository,
        array $data = []
        $this->orderRepository = $orderRepository;
        parent::__construct($context, $data);

    public function getOrder($orderId,$email){

        //$objectManager = \Magento\Framework\App\ObjectManager::getInstance();
       // $orderInformation = $objectManager->create('Magento\Sales\Model\Order')->load($orderId);

           $order = $this->orderRepository->get($orderId);

           if(trim($order->getCustomerEmail()) == trim($email)){
               return $order;
               return $order;
       }catch (\Exception $e){
            return $order;


Even though I debugged see below pic.

enter image description here

I tried 2 ways (API and Model Class) but returning the same error.

Any help on this.

  • Have you debug, got value for $order->getCustomerEmail()? – Rakesh Jesadiya Jan 12 '17 at 11:44
  • @Rakesh, Yes I tried debugging, there is no value. – Bojjaiah Jan 12 '17 at 11:47
  • @Rakesh see updated my thread with a screenshot which is the debugging image. – Bojjaiah Jan 12 '17 at 11:52

\Magento\Sales\Api\OrderRepositoryInterface::get receive order id, not increment_id. Use getList, if you need to search order by increment_id

 * @param OrderRepositoryInterface $orderRepository
 * @param SearchCriteriaBuilder $searchCriteriaBuilder
public function __construct(
    OrderRepositoryInterface $orderRepository,
    SearchCriteriaBuilder $searchCriteriaBuilder
) {
    $this->orderRepository = $orderRepository;
    $this->searchCriteriaBuilder = $searchCriteriaBuilder;

 * Get order by increment id.
 * @param string $incrementId
 * @return OrderInterface
 * @throws NoSuchEntityException
public function getOrderByIncrementId($incrementId)
    $searchCriteria = $this->searchCriteriaBuilder->addFilter(

    $result = $this->orderRepository->getList($searchCriteria);

    if (empty($result->getItems())) {
        throw new NoSuchEntityException(__('No such order.'));

    $orders = $result->getItems();

    return reset($orders);
  • let's try and come back you – Bojjaiah Jan 12 '17 at 12:09
  • Can you give me a example? – Bojjaiah Jan 12 '17 at 12:16
  • i added source code example to answer – Max Jan 12 '17 at 12:33

I had similar issue but noticed that parameter for get method in $this->orderRepository->get($orderId); needs to be entity_id field from sales_order not the increment_id.


I had the same error showing on Admin > Sales > Orders when trying to access a list of all orders.

It turned out to be a discrepancy between two tables sales_order and sales_order_grid. Some records in sales_order_grid didn't have corresponding records in sales_order table. Luckily, it was my dev environment so I could easily remove offending records. So if you get this error (Requested entity doesn't exist) it's most likely a data integrity issue.

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