I am using Magento 1.9. I had configure the mail setting and my newsletter mail also working properly.

But when I tried "About Us" it show me the below error message

Unable to submit your request. Please, try again later

i had also go through the code. The $mail->send(); function generate an exception

Unable to send mail.

i am not getting the issue. Please help me to solve same.

  • Did you use sendmail function or SMTP to send email? – PY Yick Jan 11 '17 at 6:33
  • I haven't made any changes in core code.I just fount that under app\code\core\Mage\Core\Model\Email\Template.php in that send($email, $name = null, array $variables = array()) function – Paritosh Mahale Jan 11 '17 at 6:37
  • Try to run these send email commands on remote server first, probably you can find some errors: tecadmin.net/ways-to-send-email-from-linux-command-line/# – PY Yick Jan 11 '17 at 6:50
  • @PY Yick Its's working properly... – Paritosh Mahale Jan 11 '17 at 9:30
  • Does var/log/exception.log add any new exceptions when "Unable to send mail" show up? – PY Yick Jan 11 '17 at 10:01

After searching lot's of thing i found solution for this problem. This issue can solve by disabling mailQueue.


Change Line

if ($this->hasQueue() && $this->getQueue() instanceof Mage_Core_Model_Email_Queue) {


if (!($this->hasQueue() && $this->getQueue() instanceof Mage_Core_Model_Email_Queue)) {

for more details visit here

But there may be case that it can affect other mail module

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