When I click on "print" button in admin area in credit-memo, then generated PDF is not displaying customer name in shipping and billing information. It is only displaying the telephone, country, city and street.

What is the problem? How can I add it?


Please find the below path and check whether the customer name exist or not. Login to admin => System => Configuration => Customers => Customer Configuration => Address Templates=> Pdf

Please find the below screenshot :

enter image description here

  • Yes, the customer name exists: {{var firstname}} – photois3 Jan 9 '17 at 14:06

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