I have installed fresh installtion of magento

I have created group in customer group.

If I add any customer to that group using admin panel, and tries to login from frontend in different browser, it shows that

Invalid login or password.

however if I clicks on forget password, enter user's email, I am getting email with password. Again if I try with same password, not able to login.

  • Have you a multi store Website ? Jan 7, 2017 at 9:22
  • @prathmeshb1, thanks.. issue has been resolved.
    – KuKu
    Jan 8, 2017 at 2:56
  • @KuKu , How you solved that ? May 3, 2018 at 12:37
  • @Sarfaraj, looks like i am very late to comment, but yes, below is my accepted answer.
    – KuKu
    Jun 20, 2018 at 13:20

2 Answers 2


While creating customer from Admin panel, Associate to website is set as Admin by default. In such case, customer cannot login to frontend site. Change it to "Main website" or the appropriate website and try again!

  • appreciate you big time ... solved.. yesterday i almost wasted 3-4 hours on this.. it was big blocker to go ahead... (bow)
    – KuKu
    Jan 8, 2017 at 2:57
  • i did the same but not working... May 3, 2018 at 12:36

The website is disabled by default in adminhtml customer view and can't be updated.

You can try using mysql: Supposing your website_id is 1 and the admin website_id is 0 this code should work, did it for me:

update customer_entity set website_id='1' where website_id='0' and email not in (select em from (select email as em from customer_entity where website_id='1') as c)

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