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New order confirmation emails are not being sent out when an order is processed.

If I add a comment to the order and click 'notify customer by email' that will send the update to your order notification, but if I click the 'Send Sales Email' but

The contact us form will also send without any issue.

Even though the back-end says: Order # 000000183 (The order confirmation email was sent) There is most definitely no order confirmation being sent out.

  • The Cron is running as intended
  • I don't seem to be receiving any errors in the logs related to the issue at hand.
  • I attempted to temporarily fix the issue by utilising the third-party Magento2-GmailSMTP-App but this didn't make any difference.
  • Emails can definitely be sent from the external SMTP server.
  • Payment methods currently being used are PayPal and Finance, the results is the same for both processes.

Any suggestions?

  • Facing same issue. Mostly it deals with Cron Job & SMTP Server. – Ankit Shah Jan 6 '17 at 2:52
  • 1
    Disable asynchronous sending of emails: Sales -> Emails -> General -> Asynchronous sending – Stevie G Feb 16 '17 at 12:18
  • Did you reach to solution? – MagEGY Nov 12 '17 at 0:00
  • Andy, please update if you found a sollution. I;m struggeling for 3 weeks now and still no sollution.... – Jilco Tigchelaar Nov 20 '17 at 11:19
  • please check my answer magento.stackexchange.com/a/212031/49821 – Dhaval Solanki Feb 2 '18 at 12:02

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