When I am click on order view found: Exception occurred during order load

I am unable to reach order view page.

  • Please check for var\log folder
    – Jackson
    Jan 4, 2017 at 10:18
  • please check var/log/exception.log May 4, 2017 at 14:50

6 Answers 6


I face the same issue. I debug and found that there is issue with Magento in the class namely:


in the function named convertAdditionalInfo($info)

This method does not check for the variable $info is null or array. So it throws exception.

We can fix this by rewriting this class and overriding function named convertAdditionalInfo()

private function convertAdditionalInfo($info)
    $result = [];
    if (!is_array($info)) {
        return $result;
    foreach ($info as $key => $item) {
        if (is_array($item)) {
            $result += $this->convertAdditionalInfo($item);
        } else {
            $result[$key] = $item;

    return $result;

This fixes the issue.


In Magento2.3 . I got same exception error "Exception occurred during order load".

I found exception in var/log/exception.log file.

I fixed exception error & order view page working fine.


I also get the same issue and solve this by below reindex command:

php bin/magento indexer:reindex

This issue is due to the value in the additional_information column in the sales_order_payment table. Please check with the value stored whether you are worked with it in the latest task.


I also get the same issue and solve this as below by change deploy mode from developer to production:

bin/magento deploy:mode:set production

First you change the developer mode if it is production mode using below command .

php bin/magento deploy:mode:set developer

Check following blog if you face any issue.https://magehit.com/blog/how-to-set-developer-mode-in-magento-2/.

After that you run following command

php bin/magento setup:di:compile

you can see errors if it exist in any module.Than you can resolve this issue..

Let me know if you want any more help.

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