The product images are not showing up on the product pages. All I did was - optimized few images on the media folder and replaced the current ones via ftp.

I then cleared the cache, re-indexed but the images are not showing up on the product pages. The image box is just blank. The images show up everywhere else. I went through all the suggestions I found online

  • Increasing php memory limit
  • Changing file permissions
  • Indexes in htaccess
  • Cleaning out cache and re-indexing
  • Deleting .htaccess in media

But can't figure out the cause. Could anyone help me identify and fix the issue please?

  • before you optimize image , image will display in product view page? Dec 23, 2016 at 12:24
  • and also you set base image thumbnail image for that product?? Dec 23, 2016 at 12:25
  • The images were displaying fine before. It's for all the product not just one product. All the base image, small image and thumbnail are set up
    – Kir123
    Dec 23, 2016 at 12:34

1 Answer 1


If your website has multi store then double check your product's small, base and thumbnail images are assigned store wise or not.

  • I am afraid it's a single store website. Also, when I switch themes everything works fine, the product images show up.
    – Kir123
    Jan 2, 2017 at 20:26

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