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I recently upgraded from 1.9.2.4 to 1.9.3.1 and now we are unable to upload images. I had already applied the SUPEE-8788 patch before and had already switched from the Adobe Flash to the new HTML5 uploader and that was working before.

I have looked in PHP and nginx error logs, but there is no error. I've also verified that the image is uploaded to the directory mage_root/media/tmp/catalog/product but it does not get moved out of the tmp folder. As far as I am aware all permissions are correct.

I've already tried the solutions listed at: Upgrade from 1.9.2.3 to 1.9.3.1 Can not Upload Product Images in Admin but did not have any luck.

Any help would be greatly appreciated.

  • do you have any core overwrites in app/code/local/mage? – Haim Dec 13 '16 at 19:27
  • @Haim no, everything there is base Magento. – djames Dec 13 '16 at 19:41
  • is there an error in system.log or in your console? – Haim Dec 13 '16 at 21:33
  • @Haim no there are no errors in any logs. I did a grep on the entire magento var/log directory looking for strings related to this and found nothing. There are also no errors in the browser's console. – djames Dec 13 '16 at 22:03
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Just remove the browser.js from the header layout in admin or just rename it in the js/mage/adminhtml.

it will work fine.

  • My issue was actually that our cloudfront upload script had uploaded older versions of the needed JS files. – djames Jan 16 '17 at 15:27

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