Recently we've gotten quite a few complaints from long-time customers who haven't purchased anything in a while.
They'll add items to their cart then check out as a new customer instead of logging in.
The problem is that the one page checkout billing page is not displaying an error message stating that the account exists (ideally with a forgot password link). The page simply doesn't move forward (it also resets the state field).
Any direction would be greatly appreciated.
I'm running a fully patched Magento EE ver. 126.96.36.199