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I recently have the problem that the yellow block with the total order on the bottom right of the sale order info page stays empty. I looked into the files and found out that in /app/design/adminhtml/default/default/template/sales/order/view/tab/info.phtml the following lines should display the content

<div class="entry-edit-head"><h4><?php echo Mage::helper('sales')->__('Order Totals') ?></h4></div>
<div class="order-totals"><?php echo $this->getChildHtml('order_totals') ?></div>

The divs are shown, but the second one is empty, so $this->getChildHtml('order_totals') doesn't do anything. In the other *.phtml files everything seems ok, but in the layout sales.xml file i find things like this:

<block type="adminhtml/sales_order_totals" name="order_totals" template="sales/order/totals.phtml">
    <block type="adminhtml/sales_order_totals_tax" name="tax" template="sales/order/totals/tax.phtml" />
    <!--<block type="adminhtml/sales_order_totals_item" name="footer" template="sales/order/totals/footer.phtml">
        <block type="adminhtml/sales_order_totals_item" name="grand" template="sales/order/totals/grand.phtml" />
        <block type="adminhtml/sales_order_totals_item" name="paid" template="sales/order/totals/paid.phtml" />
        <block type="adminhtml/sales_order_totals_item" name="refunded" template="sales/order/totals/refunded.phtml" />
        <block type="adminhtml/sales_order_totals_item" name="due" template="sales/order/totals/due.phtml" />
        </block>
        <block type="adminhtml/sales_order_totals_item" name="sales.order.view.totals.main" as="main" template="sales/order/totals/main.phtml">
        <block type="adminhtml/sales_order_totals_subtotal" name="subtotal" template="sales/order/totals/subtotal.phtml" />
        <block type="adminhtml/sales_order_totals_tax" name="tax" template="sales/order/totals/tax.phtml" />
        <block type="adminhtml/sales_order_totals_item" name="shipping" template="sales/order/totals/shipping.phtml" />
        <block type="adminhtml/sales_order_totals_item" name="discount" template="sales/order/totals/discount.phtml" />
        <block type="adminhtml/sales_order_totals_item" name="giftcert" template="sales/order/totals/item.phtml">
            <action method="setSourceField"><value>giftcert_amount</value></action>
            <action method="setLabel"><value>Gift Certificate</value></action>
        </block>
        <block type="adminhtml/sales_order_totals_item" name="adjustment_positive" template="sales/order/totals/item.phtml">
            <action method="setSourceField"><value>adjustment_positive</value></action>
            <action method="setLabel"><value>Adjustment Refund</value></action>
        </block>
        <block type="adminhtml/sales_order_totals_item" name="adjustment_negative" template="sales/order/totals/item.phtml">
            <action method="setSourceField"><value>adjustment_negative</value></action>
            <action method="setLabel"><value>Adjustment Fee</value></action>
        </block>
    </block>-->
</block>

So all the item files are commented out, but the overview should work, i think. Still I uncommented it but it doesn't make any difference.

What do I have to do that the order totals are shown?

1
  1. Check wether there is a child block with the name order_totals.
  2. If there is not, check wether your XML is loaded (break the XML, then a SimpleXMLException should be thrown)
  3. Check whether you template is loaded (just put a echo '222' in the first line)

And as always: Check system.log and exception.log missing templates are shown there if you are in developer mode.

| improve this answer | |
  • What exactly do you mean with 'child block' ? The XML is loaded The info.phtml is loaded, but not the totals.phtml, which should be loaded by <?php echo $this->getChildHtml('order_totals') ?> – user1950929 Mar 26 '13 at 10:38
  • the method getChildHtml() makes all the rendering and stuff, the question is: is there a block. you can check with echo get_class($this->getChild('order_totals')); – Fabian Blechschmidt Mar 26 '13 at 10:51
  • This doesn't output anything. Is there a method to get the name of the current block? – user1950929 Mar 26 '13 at 10:59
  • $this->getNameInLayout(), try a var_dump() instead. If the block is not found false is returned. And if you echo false, there is no output - but this you know for sure :) – Fabian Blechschmidt Mar 26 '13 at 11:07
  • yup you're right, it returns false. I checked getNameInLayout() and it returns order_tab_info. In the sales.xml file (I assume this is the file where the blocks are defined for that section) I find a block with name order_tab_info and it has a child named order_totals, see my original post for that block code. – user1950929 Mar 26 '13 at 11:43

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