I have successfully created a custom shipping method using this tutorial. I am unable to display this information in the admin panel correctly. This is my code just like the one in above tutorial

class Excellence_Pickup_Model_Sales_Order extends Mage_Sales_Model_Order{
public function getShippingDescription(){
    $desc = parent::getShippingDescription();
   // print_r($desc);
    $pickupObject = $this->getPickupObject();
        $desc.= '\r\nShipping Carrier:'.$pickupObject->getShp_carrier();
        $desc.= '\r\nShipping Carrier:'.$pickupObject->getAccountno();
        $desc.= '\r\nShipping Carrier:'.$pickupObject->getShp_method();

    return $desc;


As you can see i am using "\r\n", i also have tried using "br" tags but they also appear as it is in the admin panel as shown in the image belowShipping & Handling Information admin panel.

What is the way forward?

1 Answer 1


The HTML is being filtered in the template:

//From sales/order/view/tab/info.phtml

<?php if ($_order->getShippingDescription()): ?>
    <strong><?php echo $this->escapeHtml($_order->getShippingDescription()) ?></strong>


To fix this, override the template and remove the call to escapeHtml(). That should fix it.

Please let me know if you have any questions!

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