We upgraded to the latest version of Magento but it's done some funny things.

We're unable to select a shipping method when trying to checkout

Any ideas how to resolve? Normally there would be a radio button which would be selected prior to clicking continue.

Kind regards,

Scott Hunt

Issue example

EDIT: Updated Issue upon click

  • how many shipping method you have used Nov 28, 2016 at 6:28
  • go to admin-> configuration -> sales ->shipping method ->and check all shipping method Nov 28, 2016 at 6:30
  • Hello Vaibhav, I've tried enabling all shipping methods which makes the radio button appear. However this hasn't resolved the issue, I still cannot continue to the next step. When I click continue the button says "Loading next step" but then reverts to the same page. Any ideas?
    – Scott Hunt
    Nov 28, 2016 at 7:58
  • I've added a picture as a sample, it then reverts (so it does nothing, and does not allow me to progress to the next ordering step). The website is link if you would like to test it out to see what I mean
    – Scott Hunt
    Nov 28, 2016 at 8:03
  • May be there is problem with js Please check browser console if there is any problem with js.Error will display in console Nov 28, 2016 at 8:05

1 Answer 1


We had the same problem after overriding the checkout_index_index.xml in the Magento_Checkout module.

If this is the case for you also, try removing this xml from your theme, then edit the xml so that it contains only the blocks you need changed, instead of the whole original file.

  • Sorry - I'm quite new to Magento - how do I do this?
    – Scott Hunt
    Nov 28, 2016 at 18:56
  • First thing you have to do is remove the checkout_index_index.xml from your theme directory, which it should be something like: app/app/design/frontend/**VendorName**/**ThemeName**/Magento_Checkout/layout/
    – JohnyWind
    Nov 28, 2016 at 20:24
  • Unfortunately I can't find the specified file - this indicates it's probably not the cause
    – Scott Hunt
    Nov 29, 2016 at 5:57

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