Recently I've met this problem, looking for solution, seems like a cache/cookies problem. Customers often have this issue and after click "Add to cart/basket".

Magento displays message "Shopping Basket is Empty"

Any ideas what can cause this issue ?

  • If tge user is logged in, prior to add to cart, do they get logged out? This will define if issue is loss of session.
    – ProxiBlue
    Nov 23, 2016 at 12:32

1 Answer 1


Products are not properly added to the cart. Without more information we cannot tell what's causing the problem.

Follow these steps to determine what went wrong:

  1. Use Inspector to see if the add/ AJAX request returns any errors in the response.
  2. Make sure the cookie domain and base_urls are correctly configured.

Do you have a clean Magento install? Or do you have any modules installed that might affect this behavior?

  • Definitely it must be related to the (full page) cache. We just turned it off and problem gone but if so, I must do something with FPC, it helps a lot. Page load time is much much shorter.
    – Rob D. A.
    Nov 23, 2016 at 12:34
  • @Roberta Don't use fpc on cart / checkout. If those have slow page load times your use of fpc is just masking an underlaying problem.
    – ProxiBlue
    Nov 23, 2016 at 13:15
  • Can I exclude cart from being FPC'ing ?
    – Rob D. A.
    Nov 23, 2016 at 14:09
  • Depends on what fpc you are using. Enterprise magento? Or some 3rd party. In all cases rtfm ;)
    – ProxiBlue
    Nov 23, 2016 at 14:12

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