We have received a number of orders which have come through to us but sitting at "Payment Pending". For each we have learned to check our PayPal account to see if the payment has processed, but not been pulled through to Magento.
Some of these payments have actually processed correctly, but the majority of these orders have no payment information in PayPal.
I can understand if a payment goes through correctly but Magento doesn't pick it up, but how can an order be created with no payment into PayPal? Also, some customers, where we have received no payment into PayPal for the order, have reported that they have had money taken from their account. I have followed this up, asking for transaction details, etc, whereupon they have not responded so I assume they were mistaken, but this is not good from a customer service standpoint.
We are using Magento Community 18.104.22.168 and default PayPal integration. (See below) Any ideas?