If we submit register and forgot password form it display blank screen. But refreshing the page submit the data and display success screen.Could not understand what is the problem? please help!

  • First confirm that compilation is enable or disable ? – Suresh Chikani Nov 9 '16 at 8:49
  • compilation is disable – user38765 Nov 9 '16 at 8:59
  • check in console any errors are displaying. – Suresh Chikani Nov 9 '16 at 9:03
  • how can I check console errors? – user38765 Nov 9 '16 at 9:09
  • Which browser you are used ? – Suresh Chikani Nov 9 '16 at 9:10

A blank screen can be caused by two potentials. Most likely there are other reasons. But these are the most common:

PHP fatal error. check your webserver error logs. Where these are located is highly dependent on your server setup.

another common reason is that there are no layout handles configured in xml to deal with the controller action.

I am leaning towards the first in your case.

You can also try the following:

SSH to your server. Cd to magento-root/var/log folder. Issue command : tail -f *.log

This will watch all log files in that folder and display any changes that happen, as they happen.

Do the noted actions that causes blank screen.

It may help to include the web server logs in the tail.

Hope that shows you something.

  • var log folder is empty.No error log file is created. – user38765 Nov 9 '16 at 13:07
  • Enable debug log under system-configuration-developer – ProxiBlue Nov 9 '16 at 15:02

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