Trying to download SUPEE-8788, we recognized that we don't have access to the EE download section anymore. The only thing we can see after switching to the shared account is the corresponding EE license info. Our client, owner of the license, told us they didn't change anything, and we had download access before.

Has anything changed on Magento's side regarding this?

closed as off-topic by 7ochem, Piyush, Jai, Manoj Deswal, Manashvi Birla Apr 12 '18 at 10:31

  • This question does not appear to be about the Magento e-Commerce platform within the scope defined in the help center.
If this question can be reworded to fit the rules in the help center, please edit the question.

  • Any update on this Pong? I am also in same situation. – Adarsh Khatri Jun 1 '17 at 6:21
  • @AdarshKhatri Didn't bother contacting support, instead asked our client to get us the patch. Still interested in a solution, though … – pong Jun 1 '17 at 6:53
  • 4
    I'm voting to close this question as off-topic because this doesn't belong on Magento SE but with Magento support directly. – 7ochem Apr 12 '18 at 9:18
  • With this reasoning, every EE question is off-topic. – pong Apr 12 '18 at 10:33
  • @7ochem Magento SE is for users of and developers working with the Magento e-Commerce platform. It’s not developers only. Besides, knowing how to get access to security patches actually might be considered useful even for developers. The question also doesn’t match any of the questions-better-not-asked-criteria, so there’s no indication of being off-topic. As stated, any EE question can be sent to Magento’s support - whoever contacted them knows they don’t tell you anything useful, though -, so do you mind elaborating why this one is off-topic? – pong Apr 12 '18 at 21:03

I would ask Magento Support. There was a recent web site upgrade (month or two back), there are some more changes coming in future (streamlining download area), but nothing I know of right now. I would ask Support to investigate.

  • Thought I did :) – pong Nov 7 '16 at 19:01
  • Any update on this guys? I am also in same situation. – Adarsh Khatri Jun 1 '17 at 6:21

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